but found nothing wrong just saying the device doesn't supportĬlearly the devices do work under Windows 10 and are all supported by the generic USB PnP driver - they work on the laptop ok. I've spoken to several Microsoft tech support people (although I have to say most of them didn't really seem very knowledgeable) & they've run through all the normal things, troubleshooters etc. Clicking the Update Driver button fails to find any drivers Setting: USB PnP Sound Driver Unavailableĭevice Manager: Driver not installed. I now have 5 USB sound devices! All work fine on the laptop and none work on this desktop system - all showing the same error: Worked with Windows 10 and were supported by Windows 10 and the USB PnP driver. This time going for ones where the suppliers assured me they OK, I thought let me buy some more USB audio devices, perhaps it is a problem. still no USB PnP drivers working on this system. More calls to Microsoft support with some pretty sketchy results. I thought I'd check both the Plantronics USB Device & the new one on a Windows 10 laptop (also 64 bit AMD) They both worked fine! They suggested that the sound device didn't support Windows 10. A new usb sound device was purchased and I got exactly the same problem.Ī call to Microsoft Support failed to really get to the route of the problem but installing Windows 7 drivers for the new sound device worked ok. OK, I thought, this is a fairly old USB sound stick so no problem I'll buy a new one. This is a Windows 7 desktop system upgraded to Windows 10Įverything worked ok in Windows 7 but upgrading to Windows 10 has stopped a USB Plantronics sound adapter from working - settings shows USB PnP Sound Device Driver Unavailable.
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